Allraneem is the leading market for cleaning and maintenance services in Jordan. We are a cleaning and maintenance company, Allraneem is an online platform that allows you to book our cleaning professionals and maintenance technician. In fact, our greatest desire is for our users to meet the best cleaning professionals and the best maintenance services, we have impeccable service! Through the Allraneem platform, you can book a cleaner or maintenance technician in 60 seconds. Once you have booked, you must arrange with them the specific tasks you would like them to do, for example ironing, cleaning the oven or fixing something wrong.

You can book online from the site 24 hours a day, 7 days a week. In addition, you can book the service every day of the week starting from 08:30 until 18:00, and the service continues until it is completed. Finally, depending on the type of service provided, there may be different hourly availability.

Yes, you can trust them, because they are selected through a selection process that includes several interviews, and if selected, they receive appropriate training to ensure quality of service.

Our advice is to be present at least at the first cleaning, in order to show the employee the home or office and the ability to agree on specific needs and priorities. Then you can organize yourself with the maid the way you prefer. Remember that Raneem is never responsible for handing over the keys.

We want to make sure that the service is done in absolute safety, so the professional will be equipped with a mask and gloves, as well as the products needed to carry out the service.

If a suspicious/positive person or someone with symptoms lives in your home/apartment, we recommend that you follow government guidelines for that specific issue and wait 14 days to book a service.

As per government guidelines, it is absolutely safe to book a cleaning service, as cleaning professionals are licensed to operate and equipped with personal protective equipment and special safety guidelines to reduce risks on your property.

Fair pricing is very important to us. All services required on our platform are determined by the hour, so you as a customer can choose your price range by choosing the type of service you want. During the booking process, you can compare our rates with those of other platforms and find the service in a price range that suits you best. We will match your order with only services that fit your desired price range.

Every customer is different, and if this is the cleaner’s first visit to your home, it’s a good idea to give them some guidance. Ideally, write down a cleaning priority list for your cleaner (you can do this for every room, or for your entire home). This will help them focus on the areas that interest you. When your cleaner arrives, give them a tour and highlight your priorities and any fragile surfaces or items. Don’t forget to show the cleaner where to find your cleaning products and if you have any preferences or surfaces that need special care, be sure to tell the cleaner.

Do not worry, the cleaner will use our tools to fulfill your request. You do not have to purchase any cleaning material or cleaning device to complete the service.

We do our best to help you find the right cleaner for your home. However, if you want to change the cleaner for any reason, you can do so easily by contacting one of our moderators and submitting a new request for another cleaner. It is important that you tell us why you would like a replacement so we can then find the perfect match for you.

Yes, in the unlikely event of damage, there is no need to worry as you are protected from any serious harm. All cleaners are covered by a health insurance that covers all damages of up to 10 thousand dinars.

yes. In the unlikely event of theft, you are insured for up to 1,000 dinars per cleaning appointment. If you have any questions, Customer Support will be happy to assist you.

In the event of damage during cleaning, please email us at info@allraneem.com within 24 hours and send us photos of the damage and, in the case of repairs, an estimate of the cost. If this case of damage exceeds the amount of 25 dinars, we will visit your place to inspect the damage accompanied by an expert in this field, who will examine the case and initiate further steps.
In the event that the damage exceeds 25 dinars and up to 100 dinars, our expert will handle the settlement process. We would like to point out that all our employees are well trained to provide the best performance in the cleaning process, always make sure not to directly interfere in the nature of work or increase the use of cleaning materials on worn surfaces or perishable places.